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Pivotal Situations Oftentimes Seal Some Leaders' Careers

Source

The Wall Street Journal  

August 27, 2002

IN THE LEAD
By CAROL HYMOWITZ
 

Pivotal Situations Oftentimes Seal Some Leaders' Careers

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ABOUT CAROL HYMOWITZ
 
Carol Hymowitz writes about leadership challenges and conflicts three Tuesdays a month in In The Lead. Carol conceived the column partly out of her experiences as a manager at the Journal, as bureau chief in Pittsburgh and now as a senior editor in New York, where she supervises a group of reporters in several cities. In her 20 years with the Journal as a reporter and editor, she has covered many industries -- including steel, retail, banking, and manufacturing -- as well as management and workplace issues.


 
 

"Given the technological and global complexity of business today, managers must make decisions at an ever faster pace while motivating others in new ways," she says. "Yet management and leadership remain an art rather than a science, dependent as ever on relationships among people. I try to illustrate that through the experiences of myself and others."


 
 

Carol says she sees the column as a conversation with readers. To contribute your perceptions and opinions, e-mail Carol at inthelead@wsj.com3.


 
 


Leadership advice is easy to find these days: workshops, conferences and private coaching sessions, often for a hefty price, on how to make the leap from executive to leader.

Yet those who have proved their ability to inspire rarely say they were guided by formal instruction. Instead, they point to life experiences that were pivotal in helping them recognize a capacity to make things happen and to get others behind them.

Many of these people show some qualities of young children: curiosity, boundless energy to put into practice what they learn, and a willingness to pick themselves up and keep going when they fall.

Jack Kahl, founder and former CEO of Manco, known for its popular Duck brand of duct tape, says he learned his most crucial leadership lesson from his mother when he was seven years old.

His father had been stricken with tuberculosis, and his mother told her children they would have to work as a team to keep the family afloat financially and emotionally. Mr. Kahl began delivering newspapers, learning quickly that if he did his job well and pleased customers, they liked him.

His mother told him and his five siblings to open bank accounts but to leave in only enough money to keep them open. "She told me to use the money I had to buy a door for our family garage, and told my brothers and sisters to get other parts," he says. "Together, we all built our garage."

Years later, when he founded Manco, based in Avon, Ohio, Mr. Kahl adapted his mother's consensual style rather than what he had learned as a business major at John Carroll University, Cleveland. "They taught us command-and-control management, and it was all wrong," he says. "A great leader knows that people must be included in the company's decision-making process and that you have to share information with developing leaders rather than hoard it."

Mr. Kahl says his best role model in the business world was Sam Walton, founder of retail giant Wal-Mart. "When I met him, I thought I had met my mother in a new form," he says. "Sam was the consummate coach, forever building up his people, telling them, 'Thank you; that's a good idea.' "

Mr. Kahl recalls: "He shared detailed information with all his employees, even part-timers, about how much Wal-Mart paid for their products and what they sold them for, so everyone felt part of the game."

He did the same with his employees to foster teamwork and innovation. In 30 years, he built Manco from a small regional business to an international marketer, and then sold it to Henkel Group, a German company, in 1998 for $90 million.

Warren Bennis, founding chairman of the Leadership Institute at the University of Southern California, and Robert Thomas, senior research fellow of Accenture's Institute for Strategic Change in Cambridge, Mass., believe all leaders have undergone at least one crucible experience that unleashed their abilities and taught them who they were.

The two professors studied 43 leaders -- half of them 70 or older and half 35 and younger -- for their book "Geeks and Geezers" (Harvard Business School Press) due out next month. Their transformational experiences varied from being mentored, to climbing a mountain, to losing an election, but ultimately proved more important than the person's education, intelligence or birth order.

"Sometimes it is an event, sometimes it is a relationship ... sometimes joyous, sometimes tragic ... but it's always a powerful process of learning and adaption," they write. "It is both an opportunity and a test."

Founded in 1945, Rich Products Corporation is one of the United States' largest family-owned food companies,
with annual sales of $1.4 billion and over 6,000 Associates worldwide. Rich's has regional offices, subsidiaries
and manufacturing plants located in 53 countries including Canada, Mexico, India, South Africa, China and Italy. 

Bob Rich Jr., president and CEO of Rich Products, a Buffalo maker of food products, says his crucible experience came right after he graduated from college, when his father gave him the chance to launch a subsidiary of the family-run company in Canada. "I was 22 years old and at the age when I was convinced that my father knew very little," he recalls ruefully. "But I soon found out otherwise. Here I was thrown into the breach with a million-dollar budget and responsibility for building a new plant, and I knew nothing."

He began seeking his father's advice, and soon discovered he was a wise business adviser. "We became very close through that process," he says.

The experience also taught him to be more tolerant and respectful of others and not to make glib assumptions. Placed so early in his career in a leadership role, he has always sought the counsel of employees throughout his company, he says.

 E-mail comments to inthelead@wsj.com1. To see other recent columns, go to CareerJournal.com2.
 

URL for this article:
http://online.wsj.com/article/0,,SB1030386908886413475.djm,00.html

 
Hyperlinks in this Article:
(1) mailto:inthelead@wsj.com
(2) http://www.CareerJournal.com
(3) mailto:inthelead@wsj.com

Updated August 27, 2002





 

Copyright 2002 Dow Jones & Company, Inc. All Rights Reserved

Printing, distribution, and use of this material is governed by your Subscription agreement and Copyright laws.

For information about subscribing go to http://www.wsj.com
 
 

Source


 

Jack Kahl is the inspirational leader and founder of Manco, Inc. His passion, charisma and innovative leadership style helped Manco become a world-class company, while he created an American icon, Duck ® brand duct tape products.

Jack has been recognized nationally and internationally for his innovative approach to business. He was named one of "America's most admired CEOs" by IndustryWeek magazine in 1993. Inc. Magazine honored him as one of the three CEOs in America to benchmark leadership practices, and Cleveland Magazine named him "the best boss in town" in 1996 and 2000.

Jack was also the keynote speaker for conferences sponsored by IBM, Inc. Magazine, Cleveland Magazine and Michael Hammer´s Reengineering Conference. He has been featured in USA Today, Industry Week, Inside Business and CEO Brief, talking about Manco and his exceptional visionary approach to business.

In 1963, Jack began his career with the Melvin A. Anderson Company, when annual sales were only $83,000. Over the next few years, he helped increase the company's annual sales to more than $800,000. Jack purchased the company in 1971, renamed it Manco and introduced duct tape and other tape products into the retail hardware departments. Utilizing his strong entrepreneurial skills, Jack had his company adopt the Duck brand to play off the common mispronunciation of duct tape and sales soared. Under his leadership, sales grew from $800,000 to more than $292 million in 2000.

Jack is a member of the Board of Directors of Royal Appliances, Inc., Paragon Holdings, MCM Capital Advisory Board, Clark Bardes Inc., Acorn Products, Tandycrafts, Gooey Industries, Amrep and Superlative Group. He is an active participant in Leadership Cleveland, The United Way and the Cleveland Clinic. He also serves as a member of the Board of Trustees at John Carroll University and St. Edward High School in Cleveland.

Jack is active in many educational and environmental organizations. He is also the former chairman of SIFE (Students in Free Enterprise), a program that reaches over 800,000 college students. Jack is also a member of the American Hardware Association, the Conference Board and the International Mass Retailing Association.

He graduated from John Carroll University with a degree in marketing. He is the proud father of five children and has ten grandchildren.
 

 


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